All sales are final. Exceptions to the finality of a sale can only be made at the sole discretion of Bisra Meats LLC.
Due to the perishable nature of the products we offer, we are unable to accept returns or offer refunds. We will, however, offer a refund or store credit for items or parts of orders that we are unable to fulfill should the need arise, at the customer’s discretion.
Once an order is placed, items will be cut, sliced, trimmed, weighed, packed, labeled, bagged, boxed, and prepared for shipping, delivery, or pickup. Most of those processes, save for boxing and bagging, are irreversible. We cannot uncut something that we’ve already cut, and packaging materials that were labeled, tagged, packed cannot be reused. We’re not allowed to accept product back in the form of returns because we don’t know how it was handled or what happened with it in the meantime, and if it was improperly stored, it can be a potential health hazard.
To that end once an order is placed, it cannot be unplaced, and the credit card associated with it will have to be charged. You can try to call us at 201-880-7688 or email [email protected] to cancel, but once a product has been cut its resale value is lost, and we must charge for it even if it is not shipped.
A restocking fee of 20% of the order total will be charged in addition to the order total itself for orders that are undeliverable because no one is home at the time of the expected delivery and if no instructions were left to do otherwise (e.g. “leave with doorman”, “nanny can take it”, “next door neighbor will receive it for me”, etc.).
Bisra Meats LLC cannot accept responsibility for the shipping services provided by UPS, FedEx, or any other third-party courier or logistics company. All such transactions are subject to those companies’ respect terms, conditions, and policies, and we cannot be held liable for their guarantees or projected shipping times. Most of them offer the customer the option of taking out insurance on any parcels shipped, and such arrangements are to be made through them and will be subject to their own terms and conditions.
When order from out of the immediate area, the prudent thing to do is to err on the side of caution and give yourself at very least 1 day of wiggle room. Exceptionally high traffic volumes, major traffic or public works disruptions, inclement weather, and force majeure are all infrequent realities, but why take the chance if you don’t need to. We’ll do what we can to make sure your parcels leave our doors and enter the hands of the couriers on time, but we don’t control what happens from that point on and therefore cannot accept the responsibility or the liability for it.